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If you received a damaged item, an incorrect item, or haven’t received your order within 30 days (excluding shipments marked “Delivered” on the carrier’s site, such as USPS or Canada Post), you qualify for a free replacement if reported within 7 business days of the expected delivery date.
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After 7 business days from your delivery date, replacements cannot be provided.
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All sales are final. For defective, incorrect, or undelivered orders (after 30 days, excluding “Delivered” statuses), we will send a replacement instead of issuing a refund.
Incorrect Item Received
An incorrect item means you received something completely different from what’s shown on our website.
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Example 1 (Replaced): You ordered a dress but got a pair of shoes.
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Example 2 (Replaced): You ordered lipstick but received mascara.
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Example 3 (Not Replaced): You ordered a weighted plushie and feel it isn’t weighted.
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We do our best to provide comprehensive product details so customers can decide before buying.
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Example 4 (Not Replaced): You ordered a jacket in size Large but believe you received a size Small.
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Please review all product information before placing an order to ensure it meets your needs.
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If your item qualifies for a replacement, we will create a new order using the same shipping speed as your original purchase.
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Send us three clear photos of the item from different angles to help us expedite your replacement.
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If a replacement is approved, you do not need to return the incorrect item.
Damaged Item Received
When an item arrives damaged, we will create a replacement order using the same shipping speed as your original purchase.
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Please email us three photos (from different angles) showing the damage so we can process your replacement quickly.
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Once the replacement is approved, you do not need to send the damaged item back.
Items Not Received After 30 Days
If more than 30 days have passed since your purchase and your order still hasn’t arrived (excluding shipments showing “Delivered” on the carrier’s website, such as USPS or Canada Post), you are eligible for a free replacement.
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We will ship the replacement using the same delivery method you originally selected.
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If tracking status reads “Delivered,” please reach out to your local post office. Here’s a list of our most common carriers.
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To find out which tracking number to provide to your local post office, click here.
Here To Help You Out!
If you need further help, please submit a ticket here. We will respond within 48 hours.