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No Tracking Number Yet
- If you haven’t received a tracking number, please send us a message via our Contact Form. We’ll check with our Fulfillment Center to see if changes are still possible and will let you know within 24–48 business hours whether the modification was successful.
Tracking Number Already Sent
- If your shipment status shows only “Label Created” or “Shipment Notification Sent,” send us a message through our Contact Form. We’ll inquire with our Fulfillment Center to determine if we can still adjust your order and update you within 24–48 business hours.
- Please understand that once the shipment status moves beyond “Label Created” or “Shipment Notification Sent,” the package has left our Fulfillment Center and is in transit, making it unlikely we can retract it. However, we will do our best to assist you.
Need Further Help?
If you need further help, please submit a ticket here. We will respond within 48 hours.